Possessing this catalog provides the holder no rights to purchase or Holdahl Company (Holdahl) the obligation to sell to the holder. Couriers/delivery personnel are not authorized to approve returns. All returned product must be pre-authorized and have a Returned Merchandise Authorization (RMA) number, contact Holdahl customer service. All products must be returned in their original packaging. Product must be returned within 30 days of RMA issue date.
All Returns for Customer Convenience (Requires a RMA.):
Stock Product (Requires a RMA.):
For all returns other than those due to defect/damage or shipments made in error by Holdahl Company, a restocking/handling fee will be charged to the customer according to the table below:
Days from Purchase Restocking/Handling Fee %
(Product purchased over 90 days prior to an RMA request cannot be returned.)
Special Order or Ship Direct (Requires a RMA.):
Defective Product (Requires a RMA):
Defective product will be processed on accordance with the manufacturer’s warranty and/or return policy.
Product must be inspected on receipt.
All freight damage is the responsibility of the carrier and must be reported to the carrier upon receipt of merchandise. Holdahl inspects all shipments and insures all shipments leave our facilities in good condition and with no damage. Any damage not reported promptly will be denied claim.
All shipping errors must be reported within 48 hours of receipt.